Customer Service Policy

At luisparker, we are committed to delivering outstanding customer service, ensuring that your shopping experience for our stylish bottoms is seamless, enjoyable, and satisfying. This Customer Service Policy outlines our approach to supporting you at every stage of your journey with us, from browsing our collections to post - purchase assistance.

1. Service Channels

1.1 Email Support

Our primary customer service channel is email. Whether you have questions about product details, sizing, care instructions, or need help with an order, reach out to us at service@luisparker.shop. We aim to respond to all emails within 24 hours on business days. To help us address your concerns promptly, include your order number (if applicable) and a detailed description of your query in your message.

1.2 Live Chat (Coming Soon)

In the near future, we will introduce a live chat feature on our website. This real - time communication option will allow you to get immediate answers to your questions, receive instant assistance during the shopping process, and quickly resolve any issues you encounter. Stay tuned for updates on its launch.

1.3 Social Media

Connect with us on popular social media platforms like Instagram, Facebook, and Twitter. While social media isn't our main support channel, we regularly monitor messages and comments. It’s a great way to stay updated on new arrivals, promotions, and fashion tips, as well as interact with our fashion - loving community.

2. Service Scope

2.1 Pre - purchase Assistance

Before you buy, our customer service team is here to help. Unsure which bottoms to choose? Need advice on sizing, fabric, or styling? Our fashion experts are ready to share their knowledge. Whether you're looking for the perfect pair of jeans for a casual day out or elegant trousers for a formal event, we’ll guide you to the right choice.

2.2 Order - related Support

From the moment you place an order until it arrives, we’ve got you covered. If you need to change your shipping address, update the size or style of your purchase, or have questions about order status, shipping delays, contact us. We’ll do our best to accommodate your requests based on the order’s processing stage.

2.3 Returns and Refunds

We understand that sometimes a product may not meet your expectations. If you wish to return or exchange your bottoms, our team will guide you through the process. We’ll provide a return authorization number and instructions on how to send the items back. Once we receive and inspect the returned products, we’ll process your refund or exchange promptly.

2.4 Product - related Issues

In case you receive damaged, defective, or incorrect bottoms, don’t worry. Contact us immediately, and we’ll work with you to resolve the issue. We may offer a replacement, refund, or other suitable solution to ensure you’re happy with your purchase.

2.5 Feedback and Suggestions

Your feedback is invaluable to us. Whether it’s a compliment, a suggestion for improvement, or a complaint, we want to hear from you. Share your thoughts through email, social media, or other feedback channels. We use your input to enhance our products, services, and overall shopping experience.

3. Service Quality Standards

3.1 Responsiveness

We prioritize responding to your inquiries promptly. As mentioned, our goal is to reply to email inquiries within 24 hours on business days. For urgent matters, we’ll give your request top priority. When our live chat launches, expect near - instant responses during service hours.

3.2 Knowledge and Expertise

Our customer service representatives are well - trained in product knowledge, fashion trends, and customer service best practices. They can accurately answer your questions, provide useful advice, and resolve issues efficiently, ensuring you get the support you need.

3.3 Courtesy and Professionalism

We treat every customer with respect, courtesy, and patience. Our team listens attentively to your concerns and works diligently to find solutions. We believe in providing a positive and personalized service experience for everyone.

4. Service Hours

Our email support is available 24/7, and we’ll respond within our stated time frame. Once the live chat feature is available, it will operate during our business hours: 9:00 AM - 5:00 PM, Monday - Friday. Our social media accounts are monitored regularly during normal business hours.

5. Feedback and Improvement

We’re constantly looking for ways to enhance our customer service. Your feedback plays a crucial role in this process. You can share your thoughts by emailing us, leaving a review on our website, or messaging us on social media. We carefully review all feedback and use it to improve our training, policies, and services.

If you have any questions or concerns about our Customer Service Policy or need assistance, don’t hesitate to contact us at service@luisparker.shop. We’re here to make your shopping experience with luisparker exceptional.